33 Courses
Business Skills
Our Business Skills courses are designed to support your team throughout their career journey. Over 30 courses covering subjects such as project management and customer service to more role orientated HR and Marketing courses. All courses are CPD approved.
E-Learning courses are tutor led, interactive and delivered entirely online. At a fraction of the cost and management time that you would expect, this best of Business Skills training has the added bonus of a minimal loss of productivity.
Free trials are available on all the courses we offer, please click on the links below to learn more.
Course Directory - Quick Links
Alcohol Personal Licence Holder
Anti Harassment and Bullying
Anti-Bribery and Corruption
Anti-Money Laundering
Conflict Resolution in the Workplace
Customer Service
Developing Good Employee Relations
Developing Teamwork
Disciplinary Procedures
Drug and Alcohol Awareness
Effective Delegation
Equality, Diversity and Discrimination
Facebook for Business
Instagram for Business
Introducing GDPR
Introduction to Emotional Intelligence
Leadership Skills
Licensed Premises Staff Training
LinkedIn for Business
Managing Meetings
Managing Sickness and Absence
Negotiation
Objective Setting
Preparing for a Job Interview
Presentation Skills
Problem Solving in the Workplace
Project Management
Sales Skills
Search Engine Optimisation for Business
Sexual Harassment in the Workplace
Social Media for Business
Stress Management
The Principles of Performance Management
Time Management
Twitter for Business
Alcohol Personal Licence Holder
This course is intended to provide you with the knowledge you need to complete the test to become a personal licence holder. It covers all the major topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.
Approved by Laser Awards, CPD & Institute of Hospitality – Duration 90 mins* – £99.00
Anti Harassment and Bullying
This course covers the commitments that will be laid out in your company’s anti-harassment and bullying policy. It then explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.
Approved by CPD – Duration 32 mins* – £29.00
Anti-Bribery and Corruption
This course examines some of the reasons why bribery and corruption occur as well as providing an overview of how common these practices are believed to be, before discussing how normal business activities, such as gifts, hospitality, sponsorship and donations, can be manipulated to become bribes.
Approved by CPD & Institute of Hospitality – Duration 50 mins* – £29.00
Anti-Money Laundering
The course discusses a number of money-laundering offences, including tax evasion, theft, fraud, bribery and the financing of terrorism. You’ll learn about some of the ‘red flags’ which could indicate illegal activity, and the connections between money-laundering and certain financial institutions.
Approved by CPD & Institute of Hospitality – Duration 50 mins* – £29.00
Conflict Resolution in the Workplace
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills.
Approved by CPD, Institute of Hospitality & IIRSM – Duration 45 mins* – £29.00
Customer Service
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Approved by CPD – Duration 75 mins* – £29.00
Developing Good Employee Relations
This course will define employee relations and cover the many benefits good relations can bring to an organisation. It’ll explain how to build confidence in management, including sharing the company vision, building strong teams and the importance of employee feedback
Approved by CPD & IIRSM – Duration 45 mins* – £29.00
Developing Teamwork
This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.
Approved by CPD, ILM & IIRSM – Duration 30 mins* – £29.00
Disciplinary Procedures
This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.
Approved by CPD – Duration 45 mins* – £29.00
Drug and Alcohol Awareness
This course is intended to provide you with the information you needed to understand and spot the signs of drug and alcohol misuse. It covers the legal and social implications for the individual and for your company if you find out an employee is misusing drugs. This course discusses the law, different types of drugs, and policies that can be put in place to protect yourself, your business and your employees.
Approved by CPD, Institute of Hospitality & IIRSM – Duration 80 mins* – £29.00
Effective Delegation
This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more.
Approved by CPD – Duration 110 mins* – £29.00
Equality, Diversity and Discrimination
In this course we’re going to be discussing two topics, ‘equality’ and ‘diversity’ and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.
Approved by CPD – Duration 70 mins* – £29.00
Facebook for Business
Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. This course will look in detail at the use of Facebook as part of your marketing activity.
Approved by CPD – Duration 30 mins* – £35.00
Instagram for Business
The course covers the history of Instagram to help you understand how it’s become such a powerful tool for generating sales, reaching new audiences and building brand awareness. In addition to this you will learn how to set up an account and build and optimise a Business Profile.
Duration 40 mins* – £35.00
Introducing GDPR
This course is aimed at anyone who has access to personal data. This mainly applied to front line data processors but will also include HR personnel, supervisors and managers.
Approved by CPD – Duration 60 mins* – £29.00
Introduction to Emotional Intelligence
This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.
Approved by CPD & IIRSM – Duration 50 mins* – £59.00
Leadership Skills
A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.
Approved by CPD & ILM – Duration 90 mins* – £29.00
Licensed Premises Staff Training
This course is aimed at anyone that works on licensed premises and gives them an overview of key topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.
Approved by CPD & Institute of Hospitality – Duration 60 mins* – £29.00
LinkedIn for Business
LinkedIn is a very valuable tool to find the key decision makers within certain companies. It’s used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business.
Duration 40 mins* – £35.00
Managing Meetings
The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.
Approved by CPD – Duration 60 mins* – £29.00
Managing Sickness and Absence
This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.
Approved by CPD – Duration 30 mins* – £29.00
Negotiation
This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.
Approved by CPD – Duration 46 mins* – £29.00
Objective Setting
This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.
Approved by CPD – Duration 30 mins* – £29.00
Preparing for a Job Interview
Interviews are two-way processes, where the employer and the interviewee can both decide if they are a good fit. This short course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions.
Approved by CPD – Duration 20 mins* – £35.00
Presentation Skills
Giving a successful presentation can be one of the hardest parts of many people’s jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.
Approved by CPD – Duration 55 mins* – £29.00
Problem Solving in a Workplace
This online Problem Solving in a Workplace E-learning course covers a range of problems that occur in the workplace – and how they can be recognised, controlled and solved.
Duration 30 mins* – £35.00
Project Management
This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.
Approved by CPD – Duration 90 mins* – £29.00
Sales Skills
The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.
Approved by CPD – Duration 120 mins* – £29.00
Search Engine Optimisation for Business
This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we’ll explore search engine optimisation ‘SEO’ and how you can use this to drive traffic to your website.
Approved by CPD – Duration 80 mins* – £149.00
Sexual Harassment in the Workplace
This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations.
Approved by CPD – Duration 55 mins* – £29.00
Stress Management
Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.
Approved by CPD & IIRSM – Duration 30 mins* – £29.00
Lockdown Procedure in Schools
This course will start by introducing the role of the lockdown officer then discuss some of the likely reasons for a lockdown, go over some of the steps you can take to prepare your school for lockdown as well as what to do in the event of a lockdown taking place
Approved by CPD – Duration 60 mins* – £29.00
The Principles of Performance Management
In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams.
Approved by CPD – Duration 55 mins* – £29.00
Time Management
More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively – whether in your ordinary day or when deadlines loom and the pressure is building.
Approved by CPD – Duration 105 mins* – £29.00
Twitter for Business
Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.
Social Media Marketing
All about how to get the best out of social media in a business. Looking at business strategy, business development and the practicalities of employing people and agencies to support your social media activity.
Duration 40 mins* – £35.00